A new feature of its app promised real time push notifications and videos from its operations centre to inform customers of their flight status and any disruptions. It also said customers would be able to makes changes to flights or passengers' names via the app rather than calling a customer service agent.
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Confirm the reason for the delay with the airline. Collect proof: photos, receipts of expenses, vouchers, etc. Insist on your basic benefits and services at the airport.
Check your eligibility for compensation with our free online calculator. Recent flight delays and cancellations with Ryanair Click to view all recent flight delay and cancellation data for Ryanair. Check flight. No results found. Oops, something went wrong. Check here if your flight is eligible for compensation. Under what conditions is your flight delay with Ryanair eligible for compensation? A Ryanair passenger is entitled to compensation in the event of any of the following: Flight delay : If your Ryanair flight arrived at your destination more than 3 hours later than expected.
Flight Cancellation : if you were not informed of the cancellation or informed less than 14 days before departure. Overbooking : If you had suffered a denied boarding due to overbooking of your flight. Missed connecting flight : If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination more than 3 hours later than expected. Meal vouchers or accommodation in the case of an overnight delay does not suffice for compensation. All flight packages are covered by this regulation and only the person on the passenger manifest and who have suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
Your claims are valid up to 6 years in the past. Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility. You are entitled to: Short distance up to km Medium distance up to km Long distance from km e. London — Edinburgh e. At the start of the pandemic, when tourist travel was more or less banned, Ryanair , along with a number of other airlines, refused to refund customers who were unable to travel, if the flight went ahead.
It prompted a wave of criticism and led to an investigation by the Competition and Markets Authority into whether consumers had been treated fairly. The CMA later dropped the action, but a few days later it emerged that the airline was barring passengers who had pursued chargeback refunds for the flights via their credit card company, unless they returned the money.
Separately, customers who were promised refunds for cancelled flights later found they had instead been given vouchers instead, often with expiry dates too early for them to use.
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