We will normally tell you when we are doing this. This kind of enquiry only leaves a soft footprint on your credit file and does not affect your credit score. We will always tell you when we need to do a full credit assessment and give you the option to object to the use of your personal data in this process.
If you object, it may affect the products we may be able to offer. If you can't pay your bill, or make a payment you had agreed to pay, you need to tell us as soon as you know.
If we know before you get into difficulties we can try to agree an alternative solution for you, which may mean it does not affect your credit rating. We can only help if you tell us. Please contact us on A default is a mark registered against a customer's credit file with a Credit Reference Agency CRA where there has been a breakdown in our relationship with the customer. Before registering a default we will serve a notice to say that they are in breach of the terms of their agreement with us and set out what they must do, and how soon, to remedy the breach.
If they fail to comply with the notice then a default will be registered with a CRA. The default is known as a status code '8' on a credit file and will remain until the debt is settled, or cleared. CRA's keep records for up to 6 years. We will only look to register a default in relation to a customer's account if we are at the stage of taking legal action such as:.
Obtaining a warrant and fitting a prepayment meter by force. Obtaining a warrant and disconnecting or isolating a supply by force. Starting litigation proceedings to recover an unpaid debt.
Employing an external agency to recover a debt for a closed account to recover an unpaid final debt. Defaults and missed payment marks left on your credit file are only applied where payments we have asked for have been missed or arrive late. You can avoid this and help improve your credit rating by ensuring your payments are up to date, and arrange to pay regularly in advance of bills.
If you think the information we have shared regarding your account and or payments is incorrect, you should telephone We have a dedicated team and will investigate the problem. If our investigation shows we are at fault, we will amend any incorrect information on your credit file. If you think there is an issue with your credit score or the data held about you on your credit file, you should contact the relevant Credit Reference Agency, some details are provided below:.
Experian - Consumer Help Service. Equifax - Credit File Advice Centre. Call Credit - Consumer Services Team. Although we share your npower account information with Experian, your overall credit score can be affected by any company you have an account with or have had dealings with, and they may use a different Credit Reference Agency CRA so, any CRA may hold information about those companies and your account information.
We try to ensure our details are as accurate as possible. We may be informed by a landlord or letting agent that a person is living at an address. We may add the details they provide us with to an account for the purposes of billing the energy being used at that address.
You may have left our supply, or moved out of a property we supplied you with energy at and not let us know, so your details are still in our system for that address.
The details we share with Credit Reference Agencies can remain on their file for up to 6 years. If you think the details we hold are wrong, please call us on , we can amend the details, and will ensure any information we have sent to a Credit Reference Agency is corrected.
To get you to the right person faster, please have your account number handy when you contact us. If you've been told your account has moved - or is now moving - to E.
ON Next, please contact E. ON Next with any questions. We're open:. The left hand doesn't know what the right hand is doing. Conflicting answers given.
I think it could lower the price it charges. Find out how Npower compares with other energy companies — we reveal the full results of the best and worst energy companies. For several years in a row it had the lowest customer score of all the energy companies included in our survey.
Two years ago it moved clear of the bottom by a couple of places and last year it was 30th out of 35 firms. This year, it shares its woeful one-star rating for value for money with the other worst performers, Scottish Power and SSE. It also scored three stars for the accuracy of its bills, but just two for bill clarity and how it handles complaints.
Official data on how many complaints it receives show that Npower received a fairly high number of complaints in the first half of compared with other suppliers. There were more than 17 complaints per 1, Npower customers, while several other firms received fewer than three.
Since Npower customers have now moved to Eon Next, customers are likely to see changes over the next year. I think I pay more than I should for the amount of electricity I use. I always find the bills complicated. They are never put in easy-to-read terms. When we investigated energy companies' customer service waiting times in September and October , we found that Npower took 21 minutes 41 seconds on average to put us through to a human when we phoned its customer services.
Only three other providers, including rival British Gas, were slower. It was much faster to use Npower's live chat; we found we got a human response in 4 minutes 18 seconds on average in our investigation. Npower is also part of the Accurate Bills Code of Practice demonstrating its commitment to produce clearer bills that are easier for customers to understand. Npower offers a wide range of services and tariff types.
To change your supplier and reduce your overheads, take advantage of our FREE service and speak to one of our every saving experts today. What are you waiting for? Get in touch with our knowledgeable business energy team who will then be able to guide you through the available options for your business. Search for:. The nPower Checklist Security Are their prices fully fixed? No, all contracts allow pass through of cost changes Do they include metering and transportation costs in the price?
No What is their back billing policy? Limited to two years Do they require a letter of authority? Yes Does the contract lapse on change of tenancy? Yes Transparency Is your contract end date on the invoice? Yes Is your termination date on the invoice? Yes When will your renewal letter arrive?
At least 60 days before end date Do they require termination letter by recorded delivery? Yes Will they rollover your contract? Yes unless it started after 1 st October How high are the out of contract rates? No What are their Direct Debit terms? Yes Do they bill monthly or quarterly? Monthly and Quarterly dependent on meter type Do they provide online billing?
Yes Services Do they install smart meters as part of the supply contract? No, available on request Do they support existing smart meters with full functionality? Yes Do they support IGT meters? No Do they support all electricity profiles including half hourly? Yes Do they support related and aggregated meters? Yes Environmental Do they offer green and renewable products? No What is their Fuel Mix?
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